Request a Return
Customers may request a return, exchange or report a shortage by filling out the form below. Before you submit your request please check our return policy by clicking here.
Sterling Business Machines, Inc. offers a 30 day return policy minus any applicable restocking or shipping fees.
- No restocking fee for orders returned within 30 days from receipt of merchandise. All products must be in their original contents and unopened.
- 15% restocking fee and/or shipping charges applies for any orders returned after 30 days.
- No returns/exchanges/credits after 60 days
- No returns on perishable goods or dated goods.
- Opened or unpacked items may incur restocking fees and/or shipping charges.
- Customer cancels due to no error or fault by Sterling Business Machines, Inc. may incur a restocking fee and/or return shipping fee.
- If item is damaged, shorted or incorrect by fault of Sterling Business Machines, Inc. there is no charge for return shipping.
- Please report shortages immediately. Shortages reported after 10 days will not be honored.
- Credit will be issued within 10 business days after receipt of items and inspection of items have been completed.